Contact Solva Woollen Mill  +44 (0)1437 721112

Delivery & Returns

Delivery:

We aim to dispatch orders within 5 days of receipt of payment, Standard delivery is via carrier all deliveries will require a signature. Where goods are out of stock we will contact you and inform you of the anticipated delivery date and give you the opportunity to cancel your order.

Overseas:

At this time our webshop does not handle overseas sales however if you would like to purchase any items you see advertised please contact us direct via email shop@solvawoollenmill.co.uk listing the products you are interested in and we would be happy to advise on shipping charges.

Payment:

Payment is due on placement of a purchase order by means of either secure online credit card transaction by credit card over the telephone or by cheque made payable to ‘Solva Woollen Mill’. Any goods remain the property of Solva Woollen Mill until paid for in full. Order confirmation will be acknowledged by e-mail, please check the details as soon as possible. 

Cancellation:

Orders may be cancelled up until the time of processing by either e-mail weborder@solvawoollenmill.co.uk or by telephoning +44 (0) 1437 721112

Returns Policy:

If you decided you are unsatisfied with your purchase, a full refund will be given provided the goods are returned, unused and in their original condition within 14 days of receipt. Under these circumstances a refund will be given less the original packing cost when we receive the returned goods.

Damaged, faulty or incorrectly supplied goods:

In the unlikely event that your parcel arrives damaged or the products are faulty or incorrect please notify us within 7 working days either by telephone 01437 721112 (Mon-Fri, 9.30 – 5.30) or by email weborder@solvawoollenmill.co.uk. We will then arrange for collection of the goods and a replacement or full refund.

  

British Wool Marketing Board
Campaign for Wool