Privacy policy

This is the privacy policy for Solva Woollen Mill. This policy explains when and why we collect information from you and how we use it.

1. What type of information is collected from you?

When you order products on our website or over the telephone, we collect your name and contact details (including postal address, email address and telephone number).

We also collect your payment details if you are placing an order over the telephone.

If you place an order on our website, your card information is not held by us. It is held by our third party processors (Paypal) who specialise in the secure online capture and processing of credit/debit card transactions.

Some data is collected automatically when you visit our website. This includes your IP address, the date and times you visit the website and the way you use and interact with it.

2. How do we use your information?

The information you provide will be used to provide you with the information, products and services you have asked for and honour any contract you have with us.

3. Who do we share your information with?

In order to provide you with the products and services that we offer, we may use third party providers. These third party providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We use Paypal to process payment transactions. They have their own privacy policy which can be found on their website. https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

We do not share or sell your information to third parties for marketing purposes.

4. How long do we hold your information for?

Your information is stored securely whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

5. Lawful processing

Data protection law requires us to rely on one or more legal grounds to process your personal information.

We collect your information because it is necessary in order to perform a contract with you, for example when you buy our products.

It is also necessary for our legal obligations.

6. Your rights

You have rights to find out about how and why we use your personal information and to control its use. These include rights to access and correct your details. In some cases you can ask us to limit or stop our use of them and even to delete them, subject to legal obligations. 

Where we use your personal information based on your consent, you have the right to withdraw your consent and you can unsubscribe from our direct marketing to you, by simply clicking unsubscribe in a marketing email or by emailing us.

7. Changes to this privacy policy

We reserve the right to change or modify this privacy policy at any time. If we make any significant changes, we will make this clear to our customers and website users.

8. Questions and contact information

If you have any questions or would like further information regarding our privacy policy, you can get in touch with us via:

• Email – shop@solvawoollenmill.co.uk
• Telephone - +44 (0)1437 721112

9. Cookie Policy

Solva Woollen Mill uses cookies on Solvawoollenmill.co.uk (The "Web site"). By using the Website, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Website, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Website or a third-party to recognize you and make your next visit easier and the Website more useful to you.

Cookies can be "persistent" or "session" cookies.

How Solva Woollen Mill uses cookies

When you use and access the Website, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Website, to provide analytics and to store your preferences

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008

We use both session and persistent cookies on the Website and we use different types of cookies to run the Website:

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons on the site allowing visitors to share content onto social networks. . Cookies are currently set by Facebook In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites:

• AllAboutCookies: http://www.allaboutcookies.org/
• Network Advertising Initiative: http://www.networkadvertising.org/